Privacy Policy

Friday, July 8, 2016

Ordering with Alexa (Amazon.com)

I have to say I really liked the idea of ordering stuff with Alexa...

Unfortunately, this was not as easy as it seemed to be. I decided to place my initial order with Alexa because Amazon offered a $10 discount. I wanted to order compostable garbage bags, but Alexa would not recognize what I was saying and kept adding them to my shopping list. It's funny, but by the end of the ordering session after half an hour I had at least 25 compostable garbage bags to be purchased on my shopping list. The issue with Alexa is that she does not understand exactly what I want to order. Yes, it might be the accent, but my accent is not that strong. In fact, I never have an issue with Siri or Google when I use voice commands or even writing with my voice.

In any case, I also tried ordering paper towels, chocolate, storage supplies, but again Alexa would not place an order. She would not find the item I located on Amazon.com website when if I pronounced it exactly like the title stated. 

I was giving up and decided to order paper towels. Alexa would not find the right brand or size of the paper towels. Finally, I decided to go on the website and order it from there. I found out that my discount was already there. I placed an order on the website. In the future I don't think I'm going to be using Alexa at all for placing orders on Amazon. I use Alexa for playing music, listening to the flash briefing in the morning and adding items to my shopping list, but the list ends there. Hopefully, in the future Amazon further develops the device so that ordering is easier.

3 comments:

  1. I had a similar problem on prime day. No matter how many times I tried, she couldn't figure out what I wanted. I contacted Amazon and they manually gave me a $10 credit when I placed the order through their website.
    Then the other day I needed Dasaquin, which I had ordered previously on regular Amazon, and I said "Alexa, order Dasaquin" and she understood and placed the order without a problem. I think if it's something with a short name, and that you've ordered before, she has a much better chance of figuring it out.

    ReplyDelete
    Replies
    1. I have no idea why she understands "Dasaquin" and not "paper towels" lol

      Delete
  2. This comment has been removed by a blog administrator.

    ReplyDelete